Refund Policy

Thank you for choosing Dime Booth Industries for your photo booth equipment. Because our products are high-value, assembled to order, and often include custom configurations, we have a specific refund and return policy to protect both you and our business.

Please read this policy carefully before placing an order.

1. General Policy

Most of our products are made-to-order / assembled to order and shipped directly from our production partners. For this reason:

  • We do not generally accept returns or offer refunds for:

    • Change of mind

    • Deciding the business is not for you

    • Ordering the wrong model or package by mistake

    • Delivery time within the stated estimate

However, we will always work with you if:

  • Your order arrives damaged,

  • Your order arrives with missing parts, or

  • You receive the wrong product compared to what you ordered.

In those cases, we will help with replacement parts, repair, or other reasonable solutions.

2. Order Cancellations

Because we begin processing and/or assembling orders quickly:

  • Orders may be eligible for cancellation only if production has not started.

  • If you need to cancel, contact us as soon as possible at:
    sales@dimeboothindustries.com with your order number.

If production has already begun, we may:

  • Decline the cancellation; or

  • At our discretion, offer a partial refund minus any processing, production, or handling costs already incurred.

3. Damaged or Defective Items

We take damage and defects very seriously.

If your booth or any major component arrives damaged or not working properly:

  1. Report the issue within [48–72] hours of delivery

    • Email: sales@dimeboothindustries.com

    • Include:

      • Your order number

      • A description of the issue

      • Photos and/or video clearly showing the problem, packaging, and any visible damage.

       

  2. We will review the information and may:

    • Provide replacement parts

    • Help you troubleshoot and resolve the issue

    • In rare cases, replace the unit if necessary

Because our products are large and expensive to ship, our primary approach is to fix the issue through parts and remote support rather than full returns.

4. Incorrect or Missing Items

If you receive:

  • The wrong product compared to what you ordered, or

  • A shipment that is missing parts,

please contact us within 7 days of delivery with:

  • Your order number

  • Photos/video of what you received

We will arrange for the correct items or missing parts to be sent to you as soon as possible.

5. Limited Return Eligibility (If Offered)

If we ever authorize a return outside of damage/defect situations (rare and at our discretion):

  • The product must be unused, in like-new condition, and preferably in its original packaging.

  • You may be responsible for:

    • Return shipping costs

    • A restocking fee to cover inspection, handling, and repackaging

Return shipments that arrive damaged due to poor packing may not be eligible for a full refund, so it’s important to pack items carefully.

We will confirm specific terms in writing if a special exception is granted.

6. Non-Returnable / Non-Refundable Items

The following are typically non-refundable and non-returnable:

  • Custom or special-order configurations

  • Software licenses or activation codes

  • Downloadable digital content

  • Products that have been used, altered, or heavily assembled

  • Products damaged due to misuse, incorrect setup, or neglect

Our 2-year warranty may still apply to eligible issues under normal use (see the Warranty section/page on our site).

7. Refund Process (If Approved)

If a refund is approved (for example, due to a special exception or a confirmed non-repairable issue):

  • Refunds are typically issued to the original method of payment.

  • Please allow 5–10 business days for the refund to appear on your statement after it is processed on our end.

  • We may deduct:

    • Any applicable restocking fee

    • Any non-recoverable payment processing fees

    • Any shipping or logistics costs we cannot recover

You will be informed of any deductions before the refund is processed.

8. Shipping Delays & Carrier Issues

We do our best to provide realistic time frames for:

  • Manufacturing/processing

  • Shipping

However, we cannot control:

  • Carrier delays

  • Customs inspections

  • Weather-related issues

  • Other logistics factors

For that reason:

  • Shipping delays alone are not grounds for cancellation or refund, as long as the order is still in transit and expected to arrive.

  • If a shipment is lost or severely delayed, we will work with the carrier and you to find a solution, which may include replacement parts or re-shipment, depending on the situation.

9. Warranty vs. Refunds

Our 2-year warranty is designed to help you with:

  • Faulty parts under normal use

  • Certain structural or electronic issues

The warranty usually involves troubleshooting and replacement parts, not full refunds.

  • Refunds are generally only considered in rare cases where:

    • The product cannot be repaired or reasonably replaced; and

    • The situation is reviewed and approved by us.

For full warranty details, please see our Warranty page.

10. Chargebacks and Disputes

We strongly encourage you to contact us directly at sales@dimeboothindustries.com if there is any problem with your order.

  • Initiating a chargeback with your bank or credit card company without contacting us first may delay resolution.

  • We keep records of communication, shipping, and proof of delivery and will provide this to the payment processor if a chargeback is filed.

We are committed to working with you in good faith to solve any genuine issue.

11. How to Contact Us

For any questions about this Refund Policy, or to report an issue with your order, please contact us:

Dime Booth Industries
Email: sales@dimeboothindustries.com