FAQ

1. What types of photo booths do you offer?

We currently offer:

  • iPad Photo Booths – simple, app-based, and highly portable.

  • 360 Photo Booths – 100 cm platforms that capture 360° video.

  • DSLR Photo Booths – classic, high-quality photo booths with pro lighting.

  • Mirror Photo Booths – large interactive mirror-style booths for weddings and luxury events.

Each product page explains the features and package options for that specific booth.

2. What’s included with each booth?

What’s included depends on the package you choose (for example: Booth Only, Booth + Camera, Booth + Printer, Complete Kit).

In general:

  • All booths include the main booth housing/platform and required stands/frames.

  • Many packages include a travel case for safer transport.

  • DSLR packages include a flash and umbrella.

  • Some DSLR and Mirror packages include photo booth software.

  • Camera and printer are only included if the package name specifically says so (e.g., “Booth + Camera” or “Booth + Camera + Printer”).

Always check the “What’s included” section on the product page for exact details.

3. Do the booths come with an iPad, camera, or printer?

Not always. It depends on the package:

  • iPad Photo Booths:

    • iPad is not included. You’ll use your own iPad (supported sizes listed on the product page).

    • Printer is included only in bundles that specify it.

  • 360 Photo Booths:

    • Camera/phone is not included. You’ll use your own device and app.

    • Printer is included only in packages that specify a printer.

  • DSLR & Mirror Photo Booths:

    • Some packages include a camera and/or printer, and some do not.

    • Camera/printer are only included when listed in the package name/description.

We do this so you can choose the level that matches your budget and existing gear.

4. Is software included?

It depends on the booth:

  • DSLR & Mirror booths:
    Many packages include compatible photo booth software to run the booth. Details are listed on each product page.

  • iPad & 360 booths:
    These typically rely on external apps (e.g., LumaBooth, Touchpix, Snappic, etc.), which are not included and usually require a separate subscription.

Always check the product description to see if software is included for that package.

5. What iPad sizes are supported for the iPad Photo Booth?

Our iPad booth is designed to support:

  • 10.2" iPad

  • 10.9" iPad

  • 11" iPad

  • 12.9" iPad

Check your exact model and size before ordering. If you’re unsure, you can contact us with your iPad model and we’ll help confirm compatibility.

6. How big is the 360 Photo Booth platform, and how many people can it hold?

Our 360 platform is typically:

  • 100 cm in diameter (about 39.4 inches)

  • Designed to hold around 4–5 people, depending on weight and positioning

Always make sure guests step on and off safely and follow common-sense weight and balance guidelines when using the platform.

7. Do the booths come with travel cases?

All of our booths include a travel case so you can transport your setup more safely between events.

8. What is the manufacturing and delivery time?

Each booth is prepared and quality-checked before shipping.

Typical timelines:

  • Manufacturing/processing time: usually around 7–14 business days

  • Shipping time: usually around 3–5 business days once shipped

Please note: these are estimates and can vary due to carrier delays, customs, holidays, and other factors outside our control.

9. Do you ship outside the United States?

Our primary focus is on U.S. customers.

If you’re located outside the U.S. and interested in a booth, please contact us with:

  • Your location

  • Which booth and package you’re considering

We can let you know whether shipping is possible and what the estimated cost/timeline would be.

10. What kind of warranty do you offer?

Most booths come with a 2-year warranty, which generally includes:

  • Year 1: Coverage on structural and electronic components under normal use

  • Year 2: Extended parts warranty on major components (such as frames, platforms, arms, certain electronics)

The warranty is designed to help with faulty parts and normal-use issues, not damage from misuse, accidents, or improper setup.

11. What if something arrives damaged?

If your booth or any component arrives damaged:

  1. Take clear photos and/or video of:

    • The damage

    • The packaging

    • The shipping label

  2. Contact us as soon as possible at sales@dimeboothindustries.com with:

    • Your order number

    • A short description of the issue

    • Your photos/videos

We’ll review the situation and work with you to provide replacement parts or other reasonable solutions.

12. Can I return my booth if I change my mind?

Because our products are high-value, assembled to order, and often customized, we generally do not accept returns for:

  • Change of mind

  • Deciding the business is not for you

  • Ordering the wrong model or configuration

We do, however, stand behind our warranty and will help with issues related to damage, defects, or wrong items.

For full details, please read our Refund Policy.

13. How profitable is a photo booth business?

Every market and business is different, but many of our customers:

  • Charge $400–$1,000+ per event, depending on the booth type and package

  • Use their booth for weddings, parties, corporate events, and more

  • Recoup their investment in a relatively small number of bookings once they’re consistently marketing and booking events

We can’t guarantee specific results or income, but we do our best to provide equipment and information designed to help you build a real, profitable service.

14. Do you offer training or help getting started?

We provide:

  • Clear setup guides and documentation

  • Email support if you have questions about your booth

  • Educational content (blog posts, guides, tips) on using your booth in a rental business

We don’t guarantee formal coaching or done-for-you training, but we aim to be a helpful long-term partner, not just a one-time sale.

15. How do I get support if I have questions or issues?

You can reach us at:

  • Email: sales@dimeboothindustries.com

We’re a small, hands-on team, so we may not always be available for instant phone calls, but we do our best to respond quickly and provide the information you need to keep your booth running and your business growing.